Frequently Asked Questions

If the list below does not answer any of your questions, please contact our Whatsapp line – 071 686 7733.
Send your name, surname and query. We will answer as soon as possible.

Dear OPTOG! virtual audience member,

Thank you for your support!

We’d love to assist you so you can also enjoy a show! Some reasons why you might be experiencing some difficulty tuning in include: poor/unstable internet connection, the use of an incompatible search engine or trouble connecting to your online banking system.

Nevertheless, we want to ensure that you have an enjoyable e-concert experience with us!

Please note: You can purchase any e-ticket at any time and enjoy access to any e-concert on demand.

Frequently Asked Questions & Answers

A: Only available at www.optog.co.za  |   E-BIBLIOTEEK – “koop jou kaartjie” (Buy ticket).

A: Login to your account on our OPTOG! webpage (JOU REKENING), click on the E-Biblioteek button in the menu tab. A drop-down will appear. Click on “KOOP JOU KAARTIE” and select the show you want to purchase.

A: Yes! Please go to www.optog.co.za/eft/ and follow the steps.

For further assistance, please email us: [email protected]

A: You will receive your login information via email. Please also check your spam/junk folders!

If you did not receive your login details, please email or Whatsapp us:
[email protected] / 071 686 7733

A: To log in, please visit www.optog.co.za, click on “jou rekening” (your account) next to the “e-biblioteek”-button in the main menu. Log in with your username and password. Tick “onthou my” and then click on the red “meld aan” (login) button.

A: Go to “e-kaartjies” (e-tickets) and click on the red “kyk nou” (view) button.

A: It’s possible that either your device or the player is muted. Please check these settings. (The first 30sec doesn’t have sound)

A: Your network might be congested/unstable or your internet connection is slow. Another reason might be that the default visual resolution settings are too low for the device you are using. Please click on the gear icon in the bottom right hand corner and select a higher resolution. If your internet bandwidth is capped, you might need to pause to allow the video to buffer.

A: Your payment might still be processing or incomplete. If you don’t see your e-ticket in your account, please send us a Whatsapp – 071 686 7733

A: Our e-concerts are only available to watch on www.optog.co.za

A: Yes! Your ticket is active for 72 hours. You can watch the show as much as you want before it expires. You are welcome to re-purchase the e-ticket after expiry.

A: The e-concerts are part of our long-term Video-on-Demand platform. (E-BIBLIOTEEK)

Each e-ticket gives you access to the selected show for 72 hours.

A:

  1. Apple user:
    All Apple devices have a Screen Mirroring option. Use your Apple device to cast to your Apple Smart TV.
  1. Android/ Google user:
    All Android devices have a Google Chrome Cast option when using Google Chrome. You can use this option to cast to your Android/Google Smart TV.

Apple users can also make use of Google Chrome to cast to an Android/Google Smart Tv.

A: Connect your laptop or computer to your TV using a VGA/HDMI cable.

A: Connect your laptop or computer to your TV using a VGA/HDMI cable.

Incase you still have any questions, please Whatsapp us on 071 686 7733.

We appreciate your continued support!

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